Innovative Initiatives of KKHSOU

Being an Open University, KKHSOU practises adoption of innovative measures in managing its internal affairs as well as providing services to diversified learner groups. In order to streamline the various innovative practices, the University constituted an Innovation Cell.

Since inception the University has undertaken various innovative initiatives/ measures in order to enhance the quality of support services, ICT integration and governance.

The following are some indicative examples-

(1) KKHSOU Learners Mentoring System

In Assam, during the lock down situation which was started from March 2020 onwards, KKHSOU provided the academic support through digital services in order to promote the undisruptive learning opportunity for which various online tools and applications have been used. In fact, by using the blended and online platform, the university has been trying to redefine the role of counselling and mentoring facilities that transform the entire educational scenario of the university into the public domain. It has also been observed that the traditional academic counselling system is not sufficient to address the individuals learner’s specific needs and requirements, therefore, mentoring play a vital role to provide more inclusive kind of support services for the ODL learners.(weblink will be uploaded)

(2) Publication of Learners Charter

The University has published a Learners Charter highlighting the Rights and Responsibilities of its Learners. Click Here

(3) Single Window Student Grievance Redressal Cell/Online Complaint Handling System

University has established a Single Window Student Grievance Redressal Cell that receives feedback, grievances, complaints, suggestions and requests from learners and general public through e-mail, telephone call, sms, personal visit or through social media platform about functioning of the various University services, anomalies in results, admission, supply of learning materials, counselling and tutorial sessions or regarding University policies. A notification has been issued to this effect fixing the maximum admissible time (five working days) for resolving the grievances and taking appropriate actions by the University.  (Web link: Click Here) (Web link of Report will be uploaded soon)

(4) Model Study Centre and formation of Siksharthi Mitra

In the University City Campus which is located at Khanapara, from the year 2020, a model study centre has been started for the learners where assisting the learners has been prioritised. In order to reach out to the learners and provide better technical support to the learners who visit the University City Centre for information and admission, a few employees of the university have been engaged as Siksharthi Mitra.

(5) 360^o Feedback mechanism

Feedback from multiple stakeholder is quite essential for improving the quality of services and Krishna Kanta Handiqui State Open University in its efforts to improve quality, institutionalised a mechanism for collecting diverse kind of feedback through its Centre for Internal Quality Assurance. Various stakeholder communities of KKHSOU like learners, alumni, functionaries of study centres and examination centres, SLM writers, content editors, language editors, members of Board of Management and Academic Council, teaching and non-teaching employees including senior officers were approached for feedback on different aspects regarding functioning of the University. The components were carried out in a time bound manner with the help of an Action Plan (2018), approved by the CIQA Committee of KKHSOU.

Benchmark scores were tried to be developed through the feedback questionnaire so that the same could be administered in next few years to assess the improvement and identify the grey and weak areas. A remarkable achievement was experienced in the area of examination reforms. All the faculty members and the officers of the University have been involved for sharp monitoring of the examination centres to prevent the learners from adopting  any kind of unfair means and ensure smooth and clean conduct of examinations.

Moreover, from the office of Centre for Internal Quality Assurance in the University, feedback survey mechanism has been developed. Feedback has been collected from the stakeholders in order to know the pros and cons of the study materials and Learner Support Services and so on.  Besides, online Student Feedback System is available in the University website. Regular feedbacks are taken from the learners and alumni on the basis of which certain corrective measures are taken in the University. (Weblink:Click Here )

(6) Tea World

The University has taken an innovative step to design a portal i.e. Tea-Portal with an aim to enlighten the learners, tea lovers and common readers those who are interested in a detailed study on Assam Tea. (Web link: Click Here)

(7) Android Mobile Application

KKHSOU Mobile Application helps the learners of the University to connect 24x7 to their web portal. Mr. Binod Deka , System Analyst, KKHSOU is awarded the Gold Medal for innovation in Mobile Application as a Learner Support Services in the year 2017 by National Centre for Innovations in Distance Education, IGNOU, New Delhi. (Web link: Click Here)

(8) Admission Alert System

It is a web based system where the visitors of our website can submit their contact details to subscribe and get alert messages when admission for a new session starts.

(9)  Contact with Dropouts

It has been found that a large number of learners fail to continue their study and successfully complete the course. The margin of dropouts is reasonably high in the 2^nd Semester and 3^rd Semester of Bachelor Degree Programme. Therefore, K K Handiqui State Open University has taken the initiative to contact those learners so that we may render help to them in the best possible way to complete their study.