Criteria 5. Learner Support and Progression

5.1 Learner Support

5.1.1 Promotional Activities for Prospective Learners

• Relevant information on activities undertaken
• Any other relevant information

5.1.2 Pre-admission Counseling Services

• Relevant information on activities undertaken
• Any other relevant information

5.1.3 Online Admission and Related Activities

• Online Admission and related activities
• Any other relevant information

5.1.4 Dispatch of Study Material to Learners

• Online Admission and related activities
• Any other relevant information

5.1.5 Attending to learners’ queries

• Web-link to Online Help Desk, App based support, Chat Box, Interactive radio counselling, Web-conferencing, Student Services Centre, any other

5.1.6 Academic counselling services

• Web-link to counselling schedules for current year

5.1.7 Addressing learners’ grievances

• Web link to Grievance Redressal Mechanism Committee for learners

5.1.8 Special Learner Support Centres

• List of Special Learner Support Centres
• Any other relevant information

5.1.9 Financial Support to learners of disadvantaged groups

• Web-link to notifications issued by the Institution

5.2 Learner Progression

5.2.1 Submission of assignments

• Web-link to academic calendar of the Institution
• Web-link of assignments of programmes on offer

5.2.3 Number of learners appeared for term end exam

• Web-link of examination schedule
• Consolidated list of learners registered (newly enrolled) and have appeared for examinations for the year 2018-19

5.2.4 Number of learners passed out term end examination

• Web-link of examination schedule
• Consolidated list of learners passed in examinations for the year 2018-19

5.3 Alumni Engagement

5.3.3 Contribution of the Alumni Association

• Frequency of meetings of Alumni Association with minutes
• Details of Alumni Association Activities
• Any other relevant information